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Oracle Fusion Financials 11g Accounts Receivable Essentials Sample Questions:

1. The rules applicable to issue refunds are____________. Select two.

A) You can issue a credit card refund to a customer who has made a cash payment.
B) You can refund receipts that are factored.
C) You can NOT refund more than either the original receipt amount or the remaining unapplied amount.
D) You can refund receipts that were either remitted or cleared.

2. The Customer Search feature in the Collections Dashboard allows collectors to find a customer by ____________.

A) Bill-to
B) Acccount
C) Customer name, account, or bill-to
D) Customer name

3. What are the three steps required to implement the Lockbox feature?

A) Set up late charges.
B) Set up Receipt Classes and Receipt Methods.
C) Set up Lockbox and Lockbox Transmission Formats.
D) Set up credit card refunds.
E) Set up Receipt Sources.

4. What information does the Collector see in the Activities List area of the Collections Dashboard?

A) Status of processing activities from the Process Monitor
B) Customer search as per the parameters specified
C) Information about customers who have overdue bills
D) Tasks assigned to the Collector, such as follow up calls

5. The Accounts Receivables Specialist, while reviewing a customer account, saw a customer complaint about a percentage that was NOT applied to an invoice. The Accounts Receivables Specialist decides to initiate a dispute process for this transaction. What is the action he has to perform to invoke the dispute?

A) Navigate to the Collections Workbench page and invoke the dispute.
B) Navigate to the Review and Manage Transaction Page-and invoke the dispute.
C) Navigate to the Manage Revenue Adjustments Page and invoke the dispute.
D) Navigate to the Review Customer Accounts Details user interface and invoke the dispute.

Solutions: