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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welches der folgenden Elemente ist NICHT Teil der Service Design-Phase des Service Lifecycle?

A) Erstellen Sie hochwertige, sichere und belastbare Designs für neue oder verbesserte Services, Technologiearchitekturen, Prozesse oder Messsysteme, die alle vereinbarten aktuellen und zukünftigen IT-Anforderungen des Unternehmens erfüllen
B) Erstellen und pflegen Sie alle erforderlichen Service Transition-Pakete
C) Messung der Effektivität und Effizienz von Service Design und unterstützenden Prozessen
D) Nehmen Sie die allgemeinen Servicestrategien und stellen Sie sicher, dass sie im Service-Design-Prozess und in den erstellten Service-Designs berücksichtigt werden

2. Die Gruppe, die Änderungen autorisiert, die schneller als der normale Prozess installiert werden müssen, wird als? Bezeichnet.

A) Urgent Change Authority (UCA)
B) Notfall-CAB (ECAB)
C) Urgent Change Board (UCB)
D) CAB-Notfallausschuss (CAB / EC)

3. Welches der folgenden Elemente ist NICHT Teil der Service Design-Phase des Service Lifecycle?

A) Erstellen Sie hochwertige, sichere und belastbare Designs für neue oder verbesserte Services, Technologiearchitekturen, Prozesse oder Messsysteme, die alle vereinbarten aktuellen und zukünftigen IT-Anforderungen des Unternehmens erfüllen
B) Alle erforderlichen Service Transition-Pakete erstellen und warten
C) Messung der Effektivität und Effizienz von Service Design und unterstützenden Prozessen
D) Nehmen Sie die allgemeinen Servicestrategien und stellen Sie sicher, dass sie im Service-Design-Prozess und in den erstellten Service-Designs berücksichtigt werden

4. Welche der folgenden Elemente sind in Release- und Bereitstellungsmodellen enthalten?
-Rollen und Verantwortlichkeiten -Vorlagenfreigabe und -bereitstellung -Unterstützung von Systemen, Tools und Verfahren. -Handover-Aktivitäten und Verantwortlichkeiten

A) nur 1 und 4.
B) nur 2, 3 und 4.
C) Alle oben genannten
D) nur 1, 2 und 3.

5. Welches der folgenden Ziele ist NICHT für die Erfüllung von Anfragen gültig?

A) Informationen für Benutzer darüber, welche Dienste verfügbar sind und wie diese angefordert werden können
B) Zum Aktualisieren des Servicekatalogs mit Services, die möglicherweise über den Service Desk angefordert werden
C) Bereitstellung eines Kanals, über den Benutzer Standarddienste anfordern und empfangen können
D) Beschaffung und Lieferung der angeforderten Komponenten von Standarddiensten

Solutions: