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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A. XVR-300XB port
B. SER MGT Port
C. NET 1Port
D. NET MGT Port

Question 2

A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

A. All changes are made in the CM using the change cam proc screen
B. cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.
C. cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
D. emssve change authorizations; make needed changes to authorization

Question 3

Which three are settings for Vector Variables? (Choose three)

A. Length
B. Stop Position
C. Action
D. Scope
E. Assignment

Question 4

Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?

A. In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
B. Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
C. On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
D. In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.

Question 5

At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

A. Create a template telephone set and use the qcopy station xxxx CM SAT command
B. Use the add station next CM SAT command to program each telephone set and assign buttons
C. Use CMS to perform the bulk administration of telephone sets and buttons.
D. Create a template telephone set and use the duplicate station xxxx CM SAT command

Solutions: