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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

Question 1

Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A. The Configurator is a configuration utility installed with the Health Manager application.
B. The Configurator needs to be started manually, the first time you run Health Manager.
C. You configure the Supervisor applications using the Configurator.
D. If the Configurator is not running, access and runitfrom the Role Editor.

Question 2

A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A. The completion code was not assigned to a short-cut key.
B. The new completion code is an agent completion code.
C. The agents was not aware of the new completion code.
D. The new code was not available because it was created on another dialer in the pod.
E. The new completion code Is not available for use untilafter the next dialer restart.

Question 3

Every day in the early afternoon, dccserver crashes. The system operator calls support and asks for an explanation.Which three resources would you use to investigate this problem further? (Choose three.)

A. soe_log
B. cd.log
C. account.log
D. cron
E. dccs_logfile

Question 4

Which backup would contain a complete image of the system on Proactive Contact?

A. Create Bootable Backup
B. System and Calling Lists
C. System Configuration Files
D. Complete System

Question 5

What permissions can be assigned to a Role in Role Editor Application?

A. Read/Write/Execute
B. Read/Manage/Write
C. Read/Edit/Execute
D. Read/Job control/Write

Solutions: