Novell Service and support : 50-658

50-658 Exam Simulator
  • Exam Code: 50-658
  • Exam Name: Service and support
  • Updated: Sep 11, 2026
  • Q & A: 174 Questions and Answers

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Novell 50-658 exam simulator

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Novell 50-658 Exam Syllabus Topics:

SectionObjectives
Security and Access Management- Access control systems
  • 1. Authentication and authorization troubleshooting
    • 2. Novell Access Manager concepts
      Novell Enterprise Products Support- Directory Services
      • 1. Identity management fundamentals
        • 2. Novell eDirectory support and troubleshooting
          - Infrastructure Services
          • 1. Open Enterprise Server support concepts
            • 2. Network service configuration and maintenance
              Messaging and Collaboration- GroupWise Support
              • 1. GroupWise administration and troubleshooting
                Client and Systems Management- Endpoint Management
                • 1. ZENworks asset management basics
                  • 2. ZENworks configuration management
                    General Troubleshooting and Support Skills- Support Processes
                    • 1. Technical support workflows
                      • 2. Escalation procedures
                        - Problem Diagnosis
                        • 1. Incident analysis and resolution methodology
                          • 2. System monitoring and diagnostics

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