When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?

• A. Create a separate entitlement process associated to the work order object.
• B. Make sure the case entitlement record is being shared with the service resource.
• C. Add work order milestones after the case milestones to the entitlement process.
• D. Ensure the work order entitlement is related to the same process as the case entitlement.

Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

• A. Lightning Component with required fields to update the Case, Work Order and Service Appointment.
• B. oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
• C. Quick Actions that launcha Flaw on Cases, Work Orders and Service Appointments with required fields.
• D. Process Builder on Case to update the Service Appointment and Work Order.

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

• A. The optimizer uses a scheduling policy different from what is used on the dispatch console.
• B. Global optimization doesn't reschedule appointments that have rule violations.
• C. There are no service resources available with the required skill levels.
• D. The territory of the resources was not included in the global optimization request.

Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field
Service to track the work performed?

• A. Create a Work Type to automatically create relevant line items for each Asset.
• B. Create a Work Type and Work Order for each Asset being serviced.
• C. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
• D. Create a Work Order and Work Order Line Item for each Asset being serviced.

Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

• A. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
• B. Capacity-based scheduling is supported for Service Crews.
• C. A service resource can only be 2 member of 2 single Crew
• D. The Preferred Resource service objective is ignored for active Crew Members.