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Salesforce EX-Con-101 Exam Syllabus Topics:

Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their childcompanies.
Which functionality will meet the requirement best?

A) Manually share cases.
B) Configure an External Account Hierarchy.
C) Create a Sharing Set for the Account.
D) Move users who need case access to a higher level in the Role Hierarchy.

2. Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers

A) Custom list viewsfor standard objects are not included as dependencies.
B) Custom list views for custom objects are included as dependencies.
C) Custom list views for standard objects are included as dependencies.
D) Custom list views for custom objects are not included as dependencies.

3. DreamHouse Realty recently created a sitefor potential buyers. The content is organized using topics.
Where can site users go to find out how current and popular a topic is?

A) Collaboration Dashboard
B) Trending Topics Channel
C) Content Management Report
D) Topic's detail page

4. Which two statements regarding data categories are true?
Choose 2 answers

A) Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default.
B) When a category is madevisible to a user through custom settings or is made visible by default, its child and parent categories are not included.
C) Child roles cannot see more data categories than their parent role. If the parent role's visibility changes, the child role's category visibility is reset to its parent's category visibility.
D) Translated articles will not follow the master article data category. Therefore, translated articles can be assigned to a different data category.

5. Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B2C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?

A) Use the standard self-registration configuration under Experience Workspace and leave thedefault Account field empty.
B) Create a custom self-registration page and Apex handler that creates a person account for each user self- registering on the portal.
C) Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.

Solutions: