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Salesforce Certified Business Analyst Sample Questions:

1. Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?

A) CK will develop a process to gather feedback from end users regularly.
B) CK will be better able to prioritize across teams and streamline processes.
C) CK will get insights to current business processes.

2. At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.
Which element should the BA choose to define the intended results?

A) User stories
B) Requirements
C) Epics

3. A business analyst JBA) for Northern Trail Outfitters (NTO) is reviewing the business backlog and determines that many of the requirements would require custom code that is expensive and hard to maintain.
The BA knows that the backlog should be prioritized by people who have knowledge of the features and functionary of the Salesforce Platform.
Who should own the process of prioritizing the business backlog?

A) The third-party implementation team, with support from the internal technology teams affected by the project who understand NTO's vision and strategy
B) The project manager, with support from the third-party implementation and business teams who understand both platform and business priorities.
C) The business teams affected, with support from the internal technology teams who understand ways to maximize Salesforce's declarative features

4. The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation.
What should the BA evaluate to understand the understand the risk level of the user stories?

A) Technical, operational, and regulatory impact
B) Scope, resource, and documentation impact
C) Team, budget, and timeline impact

5. The delivery team at Cloud Kicks is getting ready to demonstrate some new Sales Cloud functionality for a project's stakeholders. The business analyst has prepared a demo script, created test data in the sandbox, and tested the new functionality.
Which additional activity is most likely to result in a successful sprint demo?

A) Exporting a backup copy of the demo data
B) Conducting multiple dry runs
C) Performing a code review

Solutions: