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Oracle 1Z0-1003-20 Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Describe Collaboration features and usage
- Configure Activity Types
|
| Topic 2 | - Describe Run Schedule, Assignment Parameters, and filtering options
- Configure resource calendars
|
| Topic 3 | - Configure a Work Skill and associated Conditions
- Fields and Custom Properties
|
| Topic 4 | - Configure OFSC Core Application display settings
- Describe the concepts of Work Zones
|
| Topic 5 | - Describe the various launch conditions
- Configure Quota Management for Capacity Areas
- Explain the usage of filters within OFSC
|
| Topic 6 | - Describe Activity Type Features
- Outbound Integration Channels
|
| Topic 7 | - Describe the concepts of Work Skills and Work Skill Conditions
- Create a custom property
|
| Topic 8 | - Describe Time Slots, Service Windows, SLAs, and Delivery Windows
- Describe Inventory Types, consumption and management
|
| Topic 9 | - Describe Resource Types and Roles
- Create a Core REST API request
- Configure resources for Routing
|
| Topic 10 | - Understand the capabilities of the mobility framework
- Configure User Types
|
| Topic 11 | - Configure Business Rules settings
- Configure a Service Request
- Configure a Message Scenario
- Describe routing reoptimization
|
| Topic 12 | - Describe the four types of custom properties and native system fields
- Resource Calendars
|
| Topic 13 | - Explain the options available within Outbound Integration Channels
- Configure OFSC Core Application Screens
|
Reference: https://education.oracle.com/oracle-field-service-2020-implementation-essentials/pexam_1Z0-1003-20
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