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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f5, f2, f3, f4, f1
B) f1, f2, f5, f3, f4
C) f2, f5, f1, f3, f4
D) f2, f5, f3, f1, f4
E) f1, f2, f4, f3, f5

2. Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

A) Select the Pull Chat check box in the chat profile.
B) Enable the engagement engine.
C) Select the corresponding pull policy.
D) Configure advanced routing.
E) Select the Chat check box that is associated with an agent's staff account.

3. How frequently does Oracle release a new version of a product?

A) Once in three months
B) Once in four months
C) Once in six months
D) Every month

4. Which two statements are true about mailboxes?

A) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
B) Techmail is responsible for pulling emails from single or multiple mailboxes.
C) The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
D) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
E) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.

5. Which two statements are true about Oracle Service Cloud accelerators?

A) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
B) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
C) The source files for all listed accelerators are available for download.
D) Oracle provides support for all accelerators.
E) They
are available at http://www.oracle.com/technetwork.

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