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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A) In Advanced Search, Add Channel Type = Web.
B) In Advanced Search, confirm Record Set = Assigned to Me.
C) Click the Show Advanced Search icon.
D) In Advanced Search, select Action > Update.
E) In Advanced Search, save and select the "Set as Default" box.
F) Change the section identified with Status = New

2. Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?

A) You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
B) You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
C) You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
D) You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.

3. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A) The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
B) Users have not been given the "Knowledge Analyst" role.
C) The Base Locale for the articles has not been enabled in the correct language.
D) The User Group selected for authoring articles has been set to 'External".

4. Which option describes the automated page presentation for incoming calls?

A) a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
B) a feature that displays a caller-appropriate application page based on your customer's native language when you answeryour phone
C) a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
D) a feature that displays a detailed caller profile based on your customer's country when you answer your phone

5. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You can modify the workflow to update field values within the SR object.
B) You can generate tasks for the SR object from the workflow.
C) You can send an e-mail notification to specified recipients.
D) You must make the changes using the Page Composer tool.
E) You will be required to code any new workflow actions in Groovy.
F) You can define the workflow to run when certain fields of the SRobject are changed.

Solutions: