EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 : ITSM18FB

ITSM18FB Exam Simulator
  • Exam Code: ITSM18FB
  • Exam Name: EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
  • Updated: Aug 26, 2026
  • Q & A: 0 Questions and Answers

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EXIN ITSM18FB Exam Syllabus Topics:

SectionObjectives
Continual Improvement- Improvement practices
  • 1. PDCA cycle application
    • 2. Performance measurement and reporting
      Service Management Processes- Core service lifecycle processes
      • 1. Service level management
        • 2. Change and release management
          • 3. Incident and problem management
            ISO/IEC 20000:2018 Standard- Structure and requirements of the standard
            • 1. Management system requirements
              • 2. Scope and terminology
                IT Service Management Principles- Core concepts of ITSM
                • 1. Service relationships and stakeholders
                  • 2. Definition of IT services and value creation

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