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Cisco 500-440 Exam Syllabus Topics:

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucced.html

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Course Objectives

The candidate who takes this course becomes eligible to meet the following objectives.

• Identify the components and operations of the Unified CCE solution
• Define how to support CCE and install CCE Outbound Option
• Install and configure a CCE VXML Solution
• Use the UCCE tools to complete UCCE system installation
• Discuss configuration and installation steps used to support agent functionality in a UCCE deployment

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The Cisco 500-440 test is a certification exam that helps individuals to prove their knowledge about intelligent call routing, multichannel contact management, and computer telephony integration using an IP network. If you are interested in pursuing a career within enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise solution, you must take this exam. Moreover, it will allow you to gain the relevant Cisco Unified Contact Center Enterprise Specialist certification.

Who Is Cisco 500-440 Certification Exam Intended For?

As noted above, this exam is designed for all applicants who want to polish and demonstrate their skills in designing Unified Contact Center Enterprise solutions including network to desktop computer telephony integration, intelligent call routing along multichannel contact management to contact the center agents utilizing the IP address. The candidate will also get a chance to test their knowledge about the functionality and features of the Cisco Unified CCE solutions and to become a highly-skilled specialist to provide various operations and perform effectively within a short period of time.