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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. A useful way of prioritising your task is known as the:

A) PTT approach.
B) ABC approach.
C) Listing approach.
D) RST approach.

2. Customers are often sub divided into smaller groups to distinguish purchaser behaviour. This activity is known as:

A) Group purchasing.
B) Group segmentation.
C) Sectional marketing.
D) Market segmentation.

3. Customer information should be collected by a shop:

A) When the customer makes his first purchase.
B) If a customer appears to be one who will return to the shop.
C) The first time the customer comes into the shop.
D) Once you are aware that the customer is a regular shopper.

4. Multitasking is:

A) Doing more than one task at a time.
B) Only for people in busy jobs.
C) Doing one task and then doing another.
D) Doing things in sequence.

5. A mystery shopper is a person who is:

A) Unknown to an organisation and acts as a customer.
B) Someone who has yet to make a purchase.
C) Known to an organisation and acts as a customer.
D) Known to the organisation as a occasional shopper.

Solutions: