Pegasystems Certified Pega Customer Service Developer 23 : PEGACPCSD23V1

PEGACPCSD23V1 Exam Simulator
  • Exam Code: PEGACPCSD23V1
  • Exam Name: Certified Pega Customer Service Developer 23
  • Updated: Aug 28, 2026
  • Q & A: 0 Questions and Answers

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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:

SectionWeightObjectives
Case Management10%- Service Request Management
  • 1. Case Creation Best Practices
  • 2. Case Behavior Configuration
  • 3. Create Service Requests
Application Development15%- Application Design
  • 1. Modular Enterprise Reuse
  • 2. Center-Out Architecture
  • 3. Coexistence Configuration
Interaction Management20%- Customer Interaction Handling
  • 1. Dialog Configuration
  • 2. Interaction Management Concepts
  • 3. Customer Engagement Processes
User Experience20%- Customer Service User Interface
  • 1. Composite Best Practices
  • 2. Constellation UX Best Practices
  • 3. Composite Tab Configuration
Data Integration15%- Common Data Model
  • 1. External Storage Configuration
  • 2. Storage Options
  • 3. Relationship Configuration
  • 4. Data Model Components
  • 5. Entities and Case Types
  • 6. Purpose of the Common Data Model
Channels15%- Omnichannel Customer Service
  • 1. Pega Call Configuration
  • 2. Web Messaging Configuration
  • 3. Messaging AI Configuration
  • 4. Pega Digital Messaging
  • 5. Email Bot Configuration
Reporting5%- Reporting and Analytics
  • 1. Insights
  • 2. Dashboards

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