Microsoft MB-230日本語 exam : Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)

MB-230日本語 Exam Simulator
  • Exam Code: MB-230J
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
  • Updated: Nov 01, 2026
  • Q & A: 373 Questions and Answers

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About Microsoft MB-230日本語 Exam Braindumps

Knowing where you stumble is half of studying. The Exam4PDF online engine for the MB-230日本語 exam keeps your test history and reviews performance after every session — 373 practice questions that reveal your obstacles so you can overcome them.

Microsoft MB-230日本語 Exam Syllabus Topics:

SectionObjectives
Manage service level agreements (SLAs) and entitlements- SLAs configuration
  • 1. Define SLA KPIs
    • 2. Track SLA compliance
      - Entitlements
      • 1. Create and manage entitlements
        Analyze and improve customer service insights- Reporting and dashboards
        • 1. Use analytics in Customer Service
          Configure Dynamics 365 Customer Service- Manage cases and queues
          • 1. Case lifecycle management
            • 2. Queue configuration and routing
              - Configure customer service applications
              • 1. Set up Dynamics 365 Customer Service app
                • 2. Configure basic system settings
                  Manage cases and knowledge- Case management
                  • 1. Create and resolve cases
                    • 2. Automate case routing
                      - Knowledge management
                      • 1. Knowledge articles creation and lifecycle
                        • 2. Search and knowledge usage
                          Implement omnichannel for customer service- Omnichannel setup
                          • 1. Chat, voice, and messaging configuration
                            • 2. Routing and work distribution

                              MB-230日本語 Exam Questions and Answers

                              Exam4PDF issues a full refund if you take the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.

                              The Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam contains 40-60 to complete within 120 minutes. Knowing your pacing beforehand is exactly what the Exam4PDF Desktop Test Engine's timed simulations are for.

                              Online proctored exam or onsite testing center via Pearson VUE Register for the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam through these official channels:

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                              Three versions of the same study materials, provided because different customers have various needs: a printable, expert-prepared PDF in Q&A form with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. The 373 practice questions are identical across versions — just choose the one you like. All include 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.

                              The official Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) outline defines 5 domains. The leading three are Configure Dynamics 365 Customer Service, Manage service level agreements (SLAs) and entitlements, and Implement omnichannel for customer service. The full list is in the topics section above, and Exam4PDF's 373 practice questions cover each one.

                              No formal prerequisites required. Recommended: basic understanding of Dynamics 365 and customer service operations. Since requirements change over time, confirm the latest on the official Microsoft exam page before scheduling.

                              The MB-230日本語 exam is a Microsoft certification exam validating the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) syllabus shown above. It belongs to these credential paths: Microsoft Dynamics 365 Customer Service Functional Consultant Associate. Candidates in 2026 prepare for it with Exam4PDF's 373 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.

                              The Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam requires 700/1000 to pass, and registration costs $165 USD (may vary by country/region). A failed attempt means paying the same fee again — a readiness check with the Exam4PDF engines before booking is the cheaper option.

                              Microsoft recommends these training resources for the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam:

                              Follow the training with steady self-testing — the 373 practice questions from Exam4PDF make that routine easy to maintain.

                              Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) Sample Questions:

                              Question #1

                              ある企業が Dynamics 365 Customer Service Insights を評価しています。
                              同社は、評価プロセスを迅速化するためにサンプル データ環境を使用することを決定しました。
                              ダッシュボードを推奨する必要があります。
                              どのダッシュボードをお勧めしますか? 回答するには、回答領域で適切なオプションを選択してください。
                              注意: 正しい選択ごとに 1 ポイントが付与されます。

                              Reveal Solution  Discussion  0

                              Correct Answer:


                              Explanation:

                              Reference:
                              https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/dashboard-kpi-summary
                              https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/dashboard-case-resolutions

                              Question #2

                              Dynamics 365 Customer Service Insights を実装しています。
                              製品マネージャーは、年齢層別の製品売上の傾向を確認したいと考えています。グループ分けは次のとおりです。
                              18歳以下
                              19~25歳
                              26~40歳
                              41~55歳
                              56歳以上
                              システムを構成する必要があります。
                              何を定義する必要がありますか?

                              • A. メンバー
                              • B. アクティビティ
                              • C. セグメント
                              • D. 測定
                              Reveal Solution  Discussion  0

                              Correct Answer: D  🗳️

                              Explanation: Only visible for Exam4PDF members. You can sign-up / login (it's free).

                              Question #3

                              ある企業は、カスタマー サービスを使用してサポート ケースとエージェントのパフォーマンスを管理しています。
                              同社は履歴分析を実装する予定です。
                              可能な場合は、すぐに使用できるソリューションを使用して履歴分析を実装する必要があります。
                              どのソリューションを使用すべきでしょうか? 回答するには、回答領域で適切なオプションを選択してください。
                              注意: 正しい選択ごとに 1 ポイントが付与されます。

                              Reveal Solution  Discussion  0

                              Correct Answer:


                              Explanation:

                              Question #4

                              顧客には、処理中のケースが 3 件あり、現在の暦年には 2 件のケースがあります。
                              顧客の権利が残っているケースの数を判断する必要があります。
                              残り何件ですか?

                              • A. 23
                              • B. 20
                              • C. 22
                              • D. 25
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

                              Explanation: Only visible for Exam4PDF members. You can sign-up / login (it's free).

                              Question #5

                              あなたは会社のオムニチャネル管理者です。会社ではチャット チャネルを実装しています。
                              作業指示に関連するすべてのチャットをフィールド サービス キューにルーティングする必要があります。
                              どの順序でアクションを実行すればよいですか? 回答するには、アクション リストからすべてのアクションを回答領域に移動し、正しい順序で並べます。注: 回答の選択肢の順序は複数あっても正しい場合があります。正しい順序を選択した場合は、そのどれでもポイントが付与されます。

                              Reveal Solution  Discussion  0

                              Correct Answer:


                              Explanation:

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