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Who should take the MB-230: Microsoft Dynamics 365 Customer Service Exam

The Microsoft MB-230 Exam certification is an internationally-recognized certification which help to have validation for those professionals who are keen to make their career in Dynamics 365 Customer Service

This exam aspirant are validated on ability to accomplish the following technical tasks: perform configuration; manage cases and the knowledge base; manage queues, entitlements, and SLAs; and configure voice of the customer.These candidates can go for this exam.

• Marketing consultants

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

Skills measured

• Manage cases and Knowledge Management (20-25%)
• Implement Omnichannel for Customer Service (30-35%)
• Implement scheduling (10-15%)
• Manage analytics (10-15%)
• Manage queues, entitlements, and service-level agreements (SLAs) (15-20%)