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| Section | Objectives |
|---|---|
| Manage service level agreements (SLAs) and entitlements | - SLAs configuration
|
| Analyze and improve customer service insights | - Reporting and dashboards
|
| Configure Dynamics 365 Customer Service | - Manage cases and queues
|
| Manage cases and knowledge | - Case management
|
| Implement omnichannel for customer service | - Omnichannel setup
|
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The Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam contains 40-60 to complete within 120 minutes. Knowing your pacing beforehand is exactly what the Exam4PDF Desktop Test Engine's timed simulations are for.
Online proctored exam or onsite testing center via Pearson VUE Register for the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam through these official channels:
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Three versions of the same study materials, provided because different customers have various needs: a printable, expert-prepared PDF in Q&A form with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. The 373 practice questions are identical across versions — just choose the one you like. All include 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The official Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) outline defines 5 domains. The leading three are Configure Dynamics 365 Customer Service, Manage service level agreements (SLAs) and entitlements, and Implement omnichannel for customer service. The full list is in the topics section above, and Exam4PDF's 373 practice questions cover each one.
No formal prerequisites required. Recommended: basic understanding of Dynamics 365 and customer service operations. Since requirements change over time, confirm the latest on the official Microsoft exam page before scheduling.
The MB-230日本語 exam is a Microsoft certification exam validating the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) syllabus shown above. It belongs to these credential paths: Microsoft Dynamics 365 Customer Service Functional Consultant Associate. Candidates in 2026 prepare for it with Exam4PDF's 373 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
The Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam requires 700/1000 to pass, and registration costs $165 USD (may vary by country/region). A failed attempt means paying the same fee again — a readiness check with the Exam4PDF engines before booking is the cheaper option.
Microsoft recommends these training resources for the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam:
Follow the training with steady self-testing — the 373 practice questions from Exam4PDF make that routine easy to maintain.
ある企業が Dynamics 365 Customer Service Insights を評価しています。
同社は、評価プロセスを迅速化するためにサンプル データ環境を使用することを決定しました。
ダッシュボードを推奨する必要があります。
どのダッシュボードをお勧めしますか? 回答するには、回答領域で適切なオプションを選択してください。
注意: 正しい選択ごとに 1 ポイントが付与されます。
Correct Answer:

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/dashboard-kpi-summary
https://docs.microsoft.com/en-us/dynamics365/ai/customer-service-insights/dashboard-case-resolutions
Dynamics 365 Customer Service Insights を実装しています。
製品マネージャーは、年齢層別の製品売上の傾向を確認したいと考えています。グループ分けは次のとおりです。
18歳以下
19~25歳
26~40歳
41~55歳
56歳以上
システムを構成する必要があります。
何を定義する必要がありますか?
Correct Answer: D 🗳️
Explanation: Only visible for Exam4PDF members. You can sign-up / login (it's free).
ある企業は、カスタマー サービスを使用してサポート ケースとエージェントのパフォーマンスを管理しています。
同社は履歴分析を実装する予定です。
可能な場合は、すぐに使用できるソリューションを使用して履歴分析を実装する必要があります。
どのソリューションを使用すべきでしょうか? 回答するには、回答領域で適切なオプションを選択してください。
注意: 正しい選択ごとに 1 ポイントが付与されます。
Correct Answer:

Explanation:
顧客には、処理中のケースが 3 件あり、現在の暦年には 2 件のケースがあります。
顧客の権利が残っているケースの数を判断する必要があります。
残り何件ですか?
Correct Answer: A 🗳️
Explanation: Only visible for Exam4PDF members. You can sign-up / login (it's free).
あなたは会社のオムニチャネル管理者です。会社ではチャット チャネルを実装しています。
作業指示に関連するすべてのチャットをフィールド サービス キューにルーティングする必要があります。
どの順序でアクションを実行すればよいですか? 回答するには、アクション リストからすべてのアクションを回答領域に移動し、正しい順序で並べます。注: 回答の選択肢の順序は複数あっても正しい場合があります。正しい順序を選択した場合は、そのどれでもポイントが付与されます。
Correct Answer:

Explanation:
Viewing page 1 out of 75 pages.
Viewing questions 1-5 out of 373 questions.
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