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| Section | Objectives |
|---|---|
| Topic 1: Operations and Quality Management | - Operations Management
|
| Topic 2: Human Resource Management | - Motivation and Behavior
|
| Topic 3: Business Ethics and Corporate Responsibility | - Ethical Management
|
| Topic 4: Organizational Structure and Design | - Organizational Fundamentals
|
| Topic 5: Strategic Planning and Management | - Strategic Vision, Mission, and Goals
|
| Topic 6: Leadership and Management | - Communication and Teamwork
|
Question 1
Why might a company choose to adopt an organic structure instead of a mechanistic structure? Choose 1 answer
A. It has formal lines of authority.
B. It is less rigid and emphasizes flexibility.
C. It is efficient and controlled in a stable environment.
D. It is more stable than a bureaucracy.
Question 2
Which conflict-resolution technique would be most effective in helping create a shared goal that cannot be attained without the cooperation of each of the conflicting parties? Choose 1 answer
A. Superordinate goals
B. Avoidance
C. Authoritative command
D. Communication
Question 3
A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
Which quality process is the company using?
Choose 1 answer
A. Six Sigma
B. Reengineering
C. Customer relationship management
D. ISO 9000
Question 4
When developing a qualify management system, which step involves answering the question, "If you were the customer, how would you like us to operate?" Choose 1 answer
A. Reengineering
B. Downsizing
C. Customerization
D. Benchmarking
Question 5
An executive arrived in a country and was instructed to take the "lift" to the second floor. The executive did not understand the meaning of "lift." Which type of cross-cultural communication barrier is this? Choose 1 answer
A. Barrier caused by tone differences
B. Barrier caused by differences among perceptions
C. Barrier caused by semantics
D. Barrier caused by relativism
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: C |
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