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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not beallowed to perform creation and deletion operations.
How can this be done?

A) by configuring settings at the time of creation of the custom object
B) by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
C) by creating the Contact CenterAgents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
D) by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object

2. Which two statements are true about safe mode in relation to add-ins?

A) It is a profile setting that must be enabled for a profile.
B) It allows an agent desktop to log in to the application with local add-in files.
C) It is a setting that must be enabled at the interface level.
D) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
E) It allows an agent desktop to log in to the application without any add-ins.

3. You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

A) Update customfields with the changed address and phone numbers.
B) Update variables with the changed address and phone numbers.
C) Create variables with the current address and phone numbers.
D) Create the standard text with the current address and phone numbers.
E) Update the standard text with the changed address and phone numbers.
F) Create custom fields for the address and phone numbers.

4. In your company, Oracle Service Cloud has workspaces where there aremultiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A) Removing fields in the workspaces
B) Utilizing workflows and splitting functionality into more than one workspace
C) Placing objects on different tabs and splitting the loading across multiple tabs
D) Creating multiple workspaces per business function and assigning to different profiles

5. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /latest/accounts/3
B) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
C) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
D) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
E) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
F) https://yoursite.domain/services/rest/connect /v1.3/accounts/3

Solutions: