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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A) Removing fields in the workspaces
B) Utilizing workflows and splitting functionality into more than one workspace
C) Placing objects on different tabs and splitting the loading across multiple tabs
D) Creating multiple workspaces per business function and assigning to different profiles

2. Which four view modes are available in the Report Editor?

A) Database View
B) Report View
C) Data Set View
D) Graphical View
E) Design View
F) Layout View

3. How can you set a preference that is local to your machine?

A) By selecting File > Settings
B) By selecting Navigation pane > Configuration > Staff Management > Profiles
C) By selecting File > Configuration
D) By selecting File > Options

4. An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A) Agents cannot use the Fill Inbox functionality because the pull policy is manual.
B) Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
C) Agents can use the Fill Inbox functionality to select any of the three queues.
D) Agents will get incidents only from the ql queue.

5. Which two statements are true about Oracle Service Cloud accelerators?

A) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
B) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.
C) The source files for all listed accelerators are available for download.
D) Oracle provides support for all accelerators.
E) They
are available at http://www.oracle.com/technetwork.

Solutions: