Freddie's Sandwich Shop makes sandwiches to order, using the finest locally sourced ingredients.Freddie gets his bread from Country Bakes and the fillings for his sandwiches from Belle View Farms. Freddie's local approach has proved popular and many people now get their lunch from his shop. rather than from a branch of Wholegram Foods, which used to be the town's most popular sandwich shop.
Freddie is expanding his business to provide catering for local organisations and has just won a contract to provide sandwich lunches for UK Systems Limited, the local headquarters of a highly successful computer company.However, Freddie is worried about the poor wheat harvest and the effect this might have on the cost of his bread. He has also heard that UK Systems Limited has lost a valuable contract to an overseas competitor In Harmon's organisational model, which of the following would provide inputs to internal processes?

• A. Country Bakes and Wholegrain Foods
• B. Wholegrain Foods and concerns about the poor wheat harvest
• C. Belle View Farms and concerns about the poor wheat harvest.
• D. Country Bakes andUK Systems Limited

A business analyst has suggested that a process map should be built by first examining the product and services the organization provides. Before considering what process are needed to deliver these products and services.
Which model would support this approach to building a process map?

• A. POPIT model
• B. Harmon's organization model.
• C. Swimlane diagram
• D. Proter's value chain

LIoyd works as a counter supervisor in the local branch of a national bank. LIoyd is responsible for ensuring that the back's cash machine has sufficient money.
The money for the cash machine has to be from the back's cash processing center, which supplies new and good quality banknotes. The cash machines can be topped-up with cash from the tills, but the poorer quality banknotes often cause the cash machine to jam.
LIoyd has the check the machine's cash levels and place an order for new notes by 3pm for delivery the following working day.
Which is the BEST performance measure for the task Maintain cash machine level's?

• A. No orders to the cash processing center should be for cash to be used by the back tills.
• B. 100% of cash orders must be delivery by 3pm the same day.
• C. No cash machine outages are experienced due to insufficient cash or poor quality notes.
• D. 100% of cash machine notes must be new notes.

A business analyst has identified the following pattern of business activity in a process she has been asked to improve:

The following observations have been made.
a) The handle-offs in the process are unlikely to be worthy of further investigation.
b) The impact of bottlenecks in the tasks performed by Actor 2 should be explored.
c) The first task of actor 1 should always be immediately after the trigger event d) The impact of bottlenecks in the tasks performed by Actor 3 should be explored.
Which of these observations are CORRECT?

• A. a, b and c.
• B. a, c and d.
• C. b, and d.
• D. a, and d.

A local authority has declared that crime statistics will be publish every month, summarizing crimes in the area. An additional report will be provided it a major including has been recorded by the police in that month.
To fulfill this requirement, the policies performance team has initiated a process requiring all police units to sendin detailed crime reports one week before the end of the month. This will allow time to validate, collate and issue the statistics required by the local authority. The statistics will be approved by the police before being released for publication.
Required by the local authority. The statistics will be approved by the police board before released for publication.
From the perspective of the police force, what would be considered a) an external event and b) internal event?

• A. a) Detailed report submission.
  b) Local authority declaration
• B. a) Major incident
  b) Major incident recording
• C. a) Major incident
  b) Crime statistics approval.
• D. a) Crime statistics release
  b) Crime statistics submission