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ISO ISOIEC20000LI Exam Syllabus Topics:

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Based on the scenario above, answer the following question:
Which of the following indicates that the confidentiality of information was compromised?

A) Modification of patients' medical reports
B) Invasion of patients' privacy
C) Service interruptions due to the increased number of users

2. Texas H&H Inc. decided to assign an internal expert for their forensic analysis. Is this acceptable? Refer lo scenario 7.

A) No. the company's forensic analysis should be based on the conclusion of Its cloud storage provide investigation
B) Yes. forensic analysis can be done by cither an internal or external expert
C) Yes. hiring an external expert for forensic analysis Is a requirement of the standard

3. Kyte. a company that has an online shopping website, has added a Q&A section to its website; however, its Customer Service Department almost never provides answers to users' questions. Which principle of an effective communication strategy has Kyte not followed?

A) Responsiveness
B) Clarity
C) Appropriateness

4. If an organization wants to monitor operations in real time and notify users about deviations, which type of dashboard should be used?

A) Strategic dashboard
B) Operational dashboard
C) Tactical dashboard

5. Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Based on scenario 1. what is a potential impact of the loss of integrity of information in HealthGenic?

A) Disruption of operations and performance degradation
B) Incomplete and incorrect medical reports
C) Service interruptions and complicated user interface

Solutions: