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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. How should you counter this objection: "Services cost too much."

A) HP Services give you predictability and greater control of TCO.
B) HP standard warranty offers limited support for a short time period.
C) HP Services ensure that your equipment stays up and running.
D) HP Services allow you to choose from various options that best suit your needs.

2. Which tool is recommended to find the right HP Care Pack Service for a specific product and check its
availability within a certain country?

A) HP MySalesGuide
B) HP Support Center
C) HP Care Pack Central
D) HP Attach Widget

3. When do HP Post Warranty Care Pack Services need to be registered?

A) within 30 days after the expiration of the warranty
B) within 90 days after the purchase of the hardware
C) within 10 days after purchasing the care pack
D) within 10 days after the purchase of the hardware

4. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A) Maintenance Kit replacement for printers
B) HP Care Pack Services (next business day or same day)
C) Accidental Damage Protection
D) Travel Services

5. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"

A) Asset Tagging
B) Installation
C) Tracking and Recovery Services
D) Defective Media Retention

Solutions: