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HP LaserJet Solutions Sample Questions:

1. Your control panel has a message indicating a specific component failure. What is the correct category this message falls under?

A) status messages
B) critical error messages
C) service messages
D) error messages

2. What type of control panel message informs you of data and print errors?

A) warning messages
B) critical error messages
C) service messages
D) error messages

3. A customer calls and reports receiving the message: 13.02.00 JAMS IN RIGHT DOOR. She does not see any paper in the paper path. What should you do first to help the customer clear the jam?

A) Ask the customer to open the right door to see if there is a paper jam.
B) Determine if the product has a c-path or an s-path and repair the jam accordingly.
C) Check the User Guide or Service Manual for information on clearing the jam.
D) Ask the customer if they have been using supported media in Tray 1.

4. What is the first component to be energized in the warm-up stage of timing sequence?

A) the duplex assembly
B) the fusing assembly
C) the cooling fans
D) the main motor

5. Which color gamut will result in white when all primary colors are combined?

A) SWOP
B) RGB
C) CMYK
D) Intensity

Solutions: