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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Approximately 70% of Universal Containers^ site visits are inspections and quotation sessionsthat take roughly the same amount of time and set of resource skills to complete.
What should a Consultant recommend to streamline the creation of these Work Orders?

A) Create a standard set of Work Order Line Items.
B) Create a child Work Order for each similar site visit.
C) Create Work Types for use onWork Orders.
D) Create a work flow to clone the Work Order.

2. Which three objects are associated to the Work Type? Choose 3 answers

A) Skill Requirements
B) Articles
C) Service Appointments
D) Resources
E) Products Required

3. Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

A) Work Orders with Service Appointments
B) Work Orders with Products Consumed
C) Work Orders with Work Order Line Items
D) Service Appointments and Service Appointment Line Items

4. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A) Each Asset will have a Service Appointment that will represent the work needed for each machine.
B) Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
C) Each Account will have a Service Appointment that will represent the work to be done at the customer site.
D) Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

5. Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule eachvisit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

A) Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
B) Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
C) Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generatework orders.
D) Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

Solutions: