Peoplecert CASM exam : Certified Agile Service Manager V2.1

CASM Exam Simulator
  • Exam Code: CASM
  • Exam Name: Certified Agile Service Manager V2.1
  • Updated: Nov 03, 2026
  • Q & A: 42 Questions and Answers

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About Peoplecert CASM Exam Braindumps

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Peoplecert CASM Exam Syllabus Topics:

SectionObjectives
Topic 1: Adapting Agile Thinking- Applying Agile in Organizations
  • 1. Balancing governance and agility
  • 2. Responding to changing business requirements
  • 3. Scaling agile practices
Topic 2: Agile Service Management Artifacts- Backlogs and Increments
  • 1. User stories
  • 2. Sprint backlog
  • 3. Process increment
  • 4. Product backlog
- Metrics and Tracking
  • 1. Burndown charts
  • 2. Definition of Done
Topic 3: Process Design and Improvement- Process Design
  • 1. Elements of a process
  • 2. Agile process characteristics
  • 3. Minimum Viable Process
- Continuous Improvement
  • 1. Plan-Do-Check-Act
  • 2. Retrospectives
  • 3. Process backlog
  • 4. CSI Register
Topic 4: Agile Service Management- Agile Service Management Fundamentals
  • 1. Service management agility
  • 2. Definition and value
- Two Aspects of Agile Service Management
  • 1. Agile Process Improvement
  • 2. Agile Process Design
Topic 5: Agile Service Management Technologies- Technology Alignment
  • 1. Continuous Integration
  • 2. Continuous Delivery
  • 3. Agile software development alignment
Topic 6: Agile Concepts and Practices- Agile Frameworks
  • 1. Kanban
  • 2. ITSM and ITIL
  • 3. Scrum
  • 4. Lean
  • 5. DevOps
- Agile Manifesto
  • 1. Agile principles
  • 2. Core values
  • 3. Agile mindset
Topic 7: Scrum Roles and Events- Scrum Events
  • 1. Daily Scrum
  • 2. Sprint Review
  • 3. Sprint Retrospective
  • 4. Release Planning
  • 5. Sprint Planning
- Scrum Roles
  • 1. Product Owner
  • 2. Scrum Master
  • 3. Development Team

CASM Study Material: Answers

Each round of the CASM question bank starts from the official exam objectives: experts map the syllabus, draft questions to cover it with precision, and review the result before release. When new exam points appear, the bank is updated accordingly — deliberate coverage, not guesswork.

Any details you leave with us during browsing or purchase are guarded against misuse and external threats, and they are used only to deliver your order and support. Your CASM purchase stays between you and us — that is a standing commitment, not a marketing line.

The Peoplecert Certified Agile Service Manager V2.1 exam contains 40 questions, and you will have 60 minutes minutes to complete them. Practicing under the same constraints makes exam-day pacing feel rehearsed.

Familiarity with IT service management processes and ITIL is recommended.

You can confirm the current eligibility requirements on the official CASM exam page before you register.

This package includes 42 practice questions for the Peoplecert Certified Agile Service Manager V2.1 exam. Every answer is verified by an experienced team of experts, so you can trust what you study.

The Peoplecert Certified Agile Service Manager V2.1 practice questions are organized around the official exam objectives. Key topics include:

  • Agile Service Management Artifacts ()
  • Adapting Agile Thinking ()
  • Agile Concepts and Practices ()

Syllabus-driven coverage means no wasted practice on irrelevant material.

Peoplecert Certified Agile Service Manager V2.1 Sample Questions:

Question #1

What does the Sprint Backlog provide the Agile Service Management Team?

  • A. Ability to be self-managing to meet the Sprint Goal
  • B. Description of how to meet the Sprint requirements
  • C. Both A and C
  • D. List of requirements that must be met during the Sprint
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #2

Which BEST describes a Microprocess Architecture?

  • A. An organized structure for developing microprocesses that provide value
  • B. A set of interrelated microprocesses for an effective and efficient service management process
  • C. An interrelated collection of microprocesses that support Scrum
  • D. A collection of integrated microprocesses for a successful service management practice
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for Exam4PDF members. You can sign-up / login (it's free).

Question #3

What is a microprocess?

  • A. A set of activities for delivering an IT service
  • B. All the activities from a customer request to a delivered product or service
  • C. Interrelated activities that take specific inputs and produce specific outputs
  • D. A distinct activity that can be defined, designed, implemented, and managed independently
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for Exam4PDF members. You can sign-up / login (it's free).

Question #4

A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?

  • A. The Agile Service Manager
  • B. The Product Owner
  • C. The Agile Practice Owner
  • D. The Team
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for Exam4PDF members. You can sign-up / login (it's free).

Question #5

An organization is currently managing some very complex projects and is struggling to keep team members properly focused so they deliver results on time. Which of the following could BEST help the teams focus on immediate needs and get more done?

  • A. Lean
  • B. DevOps
  • C. Scrum
  • D. ITIL
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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