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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) Text
B) object
C) Registered product
D) Warranty
E) Product .

2. Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should be avoided until the production tenant upgrade is complete? Note: There are 2 correct answers to this question.

A) Create business roles
B) Update fine-tuning
C) Apply SDK solution
D) Request new tenants

3. Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A) Product
B) Text
C) object
D) Registered product
E) Warranty

4. You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.

A) Condition types
B) External ID
C) Credit Limit
D) Transfer status

5. In order to update the status of multiple subtickets, what action does the agent perform?

A) Mass subticket creation
B) Mass subticket cancellation
C) Mass subticket completion
D) Mass subticket status update

Solutions: