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Apple OS X Support Essentials 10.9 Sample Questions:

1. If a network device needs to send data to another network device on the same LAN, it addresses the outgoing packets based on the destination device's MAC address.

A) How can you verify that DNS host name resolution is working?
B) How do the four default System Preferences categories differ?
C) How does the keychain system help protect yourinformation?
D) How does the IP use the MAC address to send messages between computers on a local area network (LAN)?

2. What can you enable to locate a lost Mac system?

A) Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.
B) To automatically connect a file share when the user logs in to the system, drag the share from the Finder to the user's login items in Users & Groups preferences. Or you can drag the share to the right side of the user's Dock, and it will automatically connect when the user clicks the share's icon in the Dock.
C) The master password is used to reset local account passwords.
D) iCloud Find My Mac allows you to remotely locate a lost Mac system. You enable this feature in iCloud preferences. To locate a lost Mac system, you can use the iCloud website or the Find My iPhone app on an iOS device.

3. AppleTalk works only with OS X v10.5 or earlier.

A) What two volume formats are supported for an OS X system volume?
B) How can you acquire the OS X Mavericks installer?
C) What functionality does OS X support with the AppleTalk protocol?
D) What application is used to manage keychain settings?

4. Which steps will let you retrieve a file from a Time Machine backup on an external hard disk connected to your Mac?

A) Control-click the icon of the folder in which you want the restored file to appear, open Time Machine from the shortcut menu, choose Restore from the Time Machine menu, use the timeline to reach the appropriate date and time, select the file, and click Restore.
B) In the Finder enter a search term in the Spotlight search field, click the Add (+) button to add a search criterion, and choose Search Time Machine, then use the timeline to reach the appropriate date and time, select the file, and click Restore.
C) Open System Preferences, click the Time Machine icon, click Retrieve, use the timeline to reach the appropriate date and time, select the file, and click Restore.
D) Open Time Machine, use the timeline to reach the appropriate date and time, select the file, and click Restore.

5. Review the screenshot, and then answer the question below.

You are manually restoring the home folder for a new user account, and see the message shown above. What will happen if you click Cancel?

A) The existing home folder will be displayed in the Finder with the name selected.
B) The account name will be changed to the name of the existing home folder.
C) The existing home folder's name will be changed to match the one you entered in the new account sheet.
D) You will be returned to the new account sheet in the Users & Group pane.

Solutions: