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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)

A) A separate application server is required to run POM applications.
B) The correct number of AAEP and POM licenses for features required.
C) H.323 or SIP ports configured and in service.
D) A remote database.
E) Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.

2. Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)

A) Call transferred
B) Call failed
C) Call completed in SSA
D) Call routed
E) Call completed

3. Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager? (Choose two)

A) Operations
B) Maintenance
C) Web Services
D) ICR Administrator
E) Administration

4. Which level of permission should the directory have, if the Installation DVD files of Avaya Aura Experience Portal are accessed from a shared network directory or local directory?

A) readable by all Avaya service accounts
B) readable by avayavp
C) readable by root or sroot
D) readable by all users

5. Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available.
Which two log files should be checked to see if their size needs to be decreased? (Choose two)

A) Tomcat logs
B) Process Logs
C) Transcriptions Logs
D) PostgreSQL logs
E) Apache/httpd logs

Solutions: