You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {#
#SR0000003056# #}"
Which statement is true?

• A. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• B. You can completely eliminate the standard text appended by editing the message:
  SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• C. You have to edit the e-mail template and add HTML code to customize the standard text section.
• D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Which four actions does the REST API for Service Requests (SRs) allow?

• A. Delete SR by SR number
• B. Update SR assignee
• C. Create SR
• D. Delete SR by SR title
• E. Update SR milestone

You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

• A. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
• B. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
• C. You can download large volumes of SR data from the Analytics interface.
• D. You must retrieve large volumes of data through a REST API endpoint.

Which three statements are true?

• A. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
• B. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
• C. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
• D. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

What is the main function of the Data Security Policies?

• A. defines the views the application can access
• B. defines the data a particular user can see and/or modify
• C. defines the views or functionalities the user can access
• D. defines the privileges and roles a particular user can have
• E. defines the actions a particular user can do