Peoplecert ITIL-4-CDS exam : ITIL 4 Specialist: Create, Deliver and Support

ITIL-4-CDS Exam Simulator
  • Exam Code: ITIL-4-CDS
  • Exam Name: ITIL 4 Specialist: Create, Deliver and Support
  • Updated: Oct 02, 2026
  • Q & A: 89 Questions and Answers

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Peoplecert ITIL-4-CDS exam simulator

Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
Service Performance and Measurement- Continual improvement
  • 1. Feedback loops and reporting
    • 2. Improvement models and practices
      - Metrics and KPIs
      • 1. Service level metrics
        • 2. Performance indicators alignment
          Organizational Structure and Service Value System- Service value chain integration
          • 1. Design and transition considerations
            • 2. Plan, improve, engage activities
              - ITIL Service Value System (SVS)
              • 1. Governance and value co-creation concepts
                • 2. Guiding principles application
                  Team Collaboration and Shift-Left Approach- Shift-left principles
                  • 1. Knowledge management empowerment
                    • 2. Early resolution of incidents
                      - Collaborative practices
                      • 1. Cross-functional teamwork
                        • 2. Agile and DevOps integration
                          ITSM Practices in Create, Deliver and Support- Change Enablement
                          • 1. Change control and risk assessment
                            - Service Level Management
                            • 1. SLAs and service expectations
                              - Problem Management
                              • 1. Root cause analysis and prevention
                                - Service Desk
                                • 1. User support and communication channels
                                  - Incident Management
                                  • 1. Incident lifecycle and resolution
                                    Value Streams and Service Delivery- Value stream mapping
                                    • 1. Incident-to-resolution value streams
                                      • 2. Design-to-transition value streams
                                        - Workflow optimization
                                        • 1. Eliminating waste in processes
                                          • 2. Lean principles in service delivery

                                            Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

                                            Question #1

                                            An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
                                            Which approach would help to resolve this situation?

                                            • A. Continuous delivery
                                            • B. Continuous deployment
                                            • C. Continuous integration
                                            • D. Change enablement
                                            Reveal Solution  Discussion  0

                                            Correct Answer: C  🗳️

                                            Question #2

                                            A service has been in use for a number of years, and is not being developed or updated.
                                            Customers are not happy because they think that the applications that support the service are missing important functionality.
                                            Which practice is most likely to identify this issue and initiate improvement actions?

                                            • A. Service desk
                                            • B. Service level management
                                            • C. Service validation and testing
                                            • D. Knowledge management
                                            Reveal Solution  Discussion  0

                                            Correct Answer: B  🗳️

                                            Question #3

                                            Which concept is commonly applied to help organizations process and interpret unstructured text, with the aim to produce summaries or translations?

                                            • A. ITSM software
                                            • B. Information models
                                            • C. Artificial intelligence
                                            • D. Advanced analytics
                                            Reveal Solution  Discussion  0

                                            Correct Answer: C  🗳️

                                            Question #4

                                            A sales enablement service is being modified to improve the data that is presented to sales staff.
                                            This will be delivered as a series of incremental improvements.
                                            Which are the TWO BEST ways to measure these changes?
                                            1. Measure individual changes by the output that they create
                                            2. Measure the overall success of multiple changes by the output that
                                            is created
                                            3. Measure individual changes by the outcome that they create
                                            4. Measure the overall success of multiple changes by the outcome that
                                            is created

                                            • A. 1 and 2
                                            • B. 1 and 4
                                            • C. 2 and 3
                                            • D. 3 and 4
                                            Reveal Solution  Discussion  0

                                            Correct Answer: D  🗳️

                                            Question #5

                                            An organization is writing its test strategy in order to define the test levels and test types that are in scope for testing. In the past, the organization has experienced service disruptions after some releases of a particular application. These disruptions were happening because the application caused other applications to generate errors.
                                            Which test level should the organization focus on to address this weakness?

                                            • A. Unit
                                            • B. System
                                            • C. Acceptance
                                            • D. Integration
                                            Reveal Solution  Discussion  0

                                            Correct Answer: D  🗳️

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