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SAP C_C4HCX Exam Syllabus Topics:

SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. Which of the following are standard segmentation profiles provided by SAP Marketing Cloud?
Note: There are 2 correct answers to this question.

A) All Contacts
B) All Customers
C) All Clients
D) All Consumers

2. What is the SAP Customer Identity from SAP Customer Data Cloud used for?
Note: There are 3 correct answers to this question.

A) To perform delegated admin actions
B) To help gather critical information about your users
C) To offer tools for building a trust-based relationship with your users
D) To implement consent flows for GDPR compliance
E) To store information securely and leverage it

3. How can SAP Marketing Cloud help customers drive their business?
Note: There are 3 correct answers to this question.

A) It enables meeting scheduling and opportunity design to increase lead quality and sales revenues.
B) It provides end-to-end marketing processes to engage customers, drive conversions, and react to the market.
C) It enables planning and execution of personalized campaigns through various channels like email, SMS, or mobile channels for push notification.
D) It builds customer profiles to gain insights into real-time intentions and motivations along the customer journey.
E) It allows customers to connect, analyze, and take action on all their data in one marketing dashboard to increase ROI.

4. Which of the following is a feature of SAP Master Data Integration?

A) Data quality management
B) Central data governance
C) Data consolidation
D) Data distribution

5. Which types of statement can be configured in Consent Management?
Note: There are 3 correct answers to this question.

A) Communication consent
B) Terms of service
C) Other consent management
D) Privacy policy
E) Push notification

Solutions: