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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.

A) Vendors
B) Opportunities
C) Service requests
D) Social media profiles
E) Van stock

2. Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.

A) Route unkown sender e-mails to a common inbox
B) Create activities from inbound e-mails
C) Broadcast e-mails to a group of individuals
D) Create service tickets from inbound e-mails

3. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.

A) Page layouts
B) Code list Restrictions
C) Language Adaptation
D) Mash-ups

4. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A) Customer
B) Serial ID
C) Reference date
D) Warranty ID

5. Which of the following tasks can you perform using the fine-tuning activity for service processing? Note:
There are 2 correct answers to this question.

A) Create or delete custom channels
B) Manage business tasks for employee support
C) Assign tickets to the last processor
D) Disable the profanity check for outbound responses

Solutions: