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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?

A) Security settings
B) Site servers
C) Servers role
D) Enterprise Settings

2. Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?

A) The Audit viewer
B) The user log
C) The installer log
D) The alarm status

3. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)

A) It is required for Forecasting and Scheduling Reports
B) It is required for Customer Feedback reports
C) It is required for Scorecards Reports
D) It is required for System logging reports
E) It is required for Workforce Management (WFM) reports.

4. A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)

A) Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence.
B) Install the WFO Update package, as well as necessary stand-alone KBs at the same time.
C) Install the Avaya Workforce Engagement base software,followedby the HFR Package.
D) Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.

5. When using the capture status tool for troubleshooting, what kind of information is collected?

A) Information on adapters, data sources, recording rules, recorders, and real time monitors.
B) Summary of thresholds for CPU usage, memory, recordings, and lag time
C) Details for audio and screen capture, channels, extensions, and workstations
D) Summary of all recorded lines

Solutions: