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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two queues have manual pull policy? (Choose two.)

A) Last In First Out (LIFO)
B) Manual
C) Standard
D) Round Robin (All)
E) Round Robin (Logged in)

2. What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?

A) both the Answers Keywords and Stopwords
B) the wordlist files
C) the alias.txt file
D) the thesaurus.txt file

3. What arethe standard status types for answers?

A) Published, Proposed
B) Private, Published, Proposed, Review
C) Public, Proposed
D) Private, Public

4. You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A) There is no search term added in the answer keyword list.
B) The answer is not assigned to any product/category that is visible to a customer.
C) There is no display position defined for the answer article.
D) The answer status is not set to public or custom status of status type "public".
E) The answer article is not assigned to any staff member/staff agent.
F) There is no answer content added to the answer article.

5. You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

A) Standard report with User Defined List variable
B) Custom report with Predefined List variable
C) Custom report with AdHoc Value variable
D) Standard report with Replacement Value variable

Solutions: